TERMS AND CONDITIONS

This document establishes the terms and conditions of use of the e-commerce web platform www.lenuofficial.com, regardless of the electronic device through which consumers access it, in order to purchase the different products and accessories offered here.

The Page is controlled and operated by LENUÁ S.A.S., a commercial company duly constituted under the laws of the Republic of Colombia, identified by the NIT. 1020800606. His judicial notification address is cra 11d # 124-51 in the city of Bogotá, Colombia, telephone: 3184902305 and email: lenuaofficial@gmail.com.

Those customers who decide to access the Page from other countries will do so on their own initiative and it is their responsibility to abide by applicable local laws. Any claim in relation to the use of the Website and the material in this content is regulated by Colombian law.

International customers who enter www.lenuaofficial.com may make purchases subject to Colombian regulations, following the international shipping policies described below.

By entering the Website, the client acknowledges having read and understood the Terms and Conditions of Use of the e-commerce platform, and therefore accepts its content, privacy policy, legal notices and all disclaimer clauses that are listed in this

These Terms and Conditions are subject to change without notice and at any time. The Terms and Conditions applicable in each online transaction will be those that were in force at the time of use of the website, for which customers are responsible for reading and reviewing this document at the time of making a purchase. From the date of modification of these Terms and Conditions, all operations carried out on the Website www.lenuaofficial.com by clients will be governed by the modified document.

  1. Registration of Clients on the Page.

The following personal information will be collected in the registration process:

  1. Contact information, including name, identification number, date of birth, mailing address, telephone number, and email.
  2. When making the payment, the credit card number and billing and/or shipping information may be requested.
  3. Identification number of the addressee if it is a person other than the User.
  4. Information related to personal interests and product preferences.

The personal information mentioned in the previous numerals will be treated in accordance with the provisions of the Privacy and Cookies Policy and the Personal Data Treatment Policy.

By using the page, the client acknowledges and accepts the treatment, storage, transmission and/or transfer at a national and international level of said information and data.

  1. User Capacity – Verification and impediments to use

The page www.lenuaofficial.com and the services contained in it are exclusively available to those clients who have the legal capacity to contract according to the provisions of current Colombian legislation. If clients lack such legal capacity they will not be able to carry out transactions on the site.

By entering the Web Page, the client acquires the commitment to provide correct and true personal information for the effective delivery of the purchased products. www.lenuaofficial.com will examine the request submitted by the client and will reserve the right to verify the data communicated by each of the clients. If an inconsistency is found in the client’s information at the time of registration or if you fail to notify any change, www.lenuaofficial.com may proceed with the cancellation of the order and the immediate termination of the client’s account in question. In the event that the client has any pending amount, it must be paid in full before proceeding with the closure of the account.

  1. Products and/or services

The items offered through the website correspond to clothing, which are subject to availability, so that www.lenuaofficial.com may modify and/or discontinue the products that have not been purchased without incurring any responsibility to customers.

As they are pieces made using various textile techniques, the client acknowledges and accepts that the items purchased may present inconsistencies in color and details with respect to the reference photographs contained on the Web page, and acknowledges that these do not correspond to damages or defects in the product, but are part of the manufacturing process and the materials used in each accessory.

  1. Payment process

Among the alternatives that are contemplated on the page for the payment of the selected items, www.lenuaofficial.com makes available to customers a direct link to the respective payment gateways authorized by the Web page. In such events, the handling of personal information will be the sole responsibility of the payment gateway. Users must accept the Terms and Conditions of Use of the payment gateway before making their transactions.

  1. Shipping charges and taxes

The client will be responsible for the shipping, handling and insurance charges of the products and/or services purchased on the website, as well as the sales tax, value added taxes and other taxes that are caused by each purchase offer. accepted. In the case of international transactions, the client acknowledges that some taxes caused by the purchase related to customs and tariffs may not be paid, so they may be required by the customs authorities of the country of destination of the export and must be assumed. independently to www.lenuaofficial.com.

  1. Intellectual property

All the contents of this Web Page, including, but not limited to copyright, texts, photographs, graphics and banners, constitute works owned by LENUÁ or their authors, for which reason their total and/or partial reproduction is totally prohibited.

  1. Right of withdrawal 

This applies exclusively to online sales and transactions, whose maximum term is five (05) business days from the date of purchase. The money will be refunded to the client in a term agreed with each of the banking entities, taking into account the following:

  • Products manufactured at the express request of the Client are excepted from the right of withdrawal.
  • LENUÁ will make the return of the money directly to the bank, which will be in charge under its own terms of returning said sum to the account of each Client.
  • The right of withdrawal must be exercised in writing through the email lenuaofficial@gmail.com within the previously agreed term.
  1. Legal guarantee

The legal guarantee on the products marketed at www.lenuaofficial.com, may be invoked in accordance with article 7 et seq. of Law 1480 of 2011. In this case, the client must assume the transportation costs, taxes and other customs obligations that arising on the occasion of the return of the good covered by the guarantee to the address of LENUÁ, as well as the expenses that are generated with the shipment of the new product.

  1. Force majeure or fortuitous event

LENUÁ will not be responsible for breaches or delays in the execution of the obligations assumed, when these are attributable to third parties or originate in a fortuitous event.

  • Causes of force majeure include:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.